DigiExpress is looking for an experienced General Services Manager with proven expertise in overseeing multi-site general services operations, managing supervisory teams, budget control, and contractor management to ensure efficient, reliable, and high-quality workplace services.

Responsibilities:

Oversee general services operations across assigned company locations through General Services Supervisors, ensuring consistent service delivery in cleaning, catering, employee transportation, and maintenance support.

Establish operational priorities, service standards, and performance expectations in alignment with business requirements.

Lead, manage, and develop General Services Supervisors, ensuring accountability for daily operations, team performance, and service quality.

Oversee workforce planning and resource allocation across locations to ensure adequate staffing and service continuity.

Manage general services budgets, monitor expenditures, control costs, and identify opportunities for operational efficiency.

Oversee contractor and vendor performance, ensuring compliance with contractual obligations and agreed service levels.

Monitor service performance, inspection results, and employee feedback, ensuring effective resolution of escalated issues and recurring service failures.

Oversee the planning and utilization of general services supplies, equipment, and resources, ensuring effective inventory and cost control.

Coordinate with relevant departments, including Procurement, Finance, HR, HSE, and Maintenance, to ensure effective service operations and workplace standards.

Drive continuous improvement initiatives to enhance service quality, operational efficiency, and employee experience.

Qualifications:

Bachelor's degree in Business Administration, Operations Management, or a related field.

At least 8 years of relevant experience in General Services, Workplace Support, or similar service operations.

Minimum 3 years of experience in managing supervisors or leading supervisory teams across multiple service areas.

Proven experience in managing operational budgets, cost control, and resource allocation.

Strong knowledge of vendor management, procurement processes, service level agreements (SLAs), and contract administration.

Good understanding of workplace hygiene, safety standards, and HSE requirements.

Experience in workforce planning, service performance management, and operational reporting.

Strong leadership, team development, communication, negotiation, and stakeholder management skills.

Excellent analytical, problem-solving, and decision-making abilities.

Experience overseeing general services operations across multiple locations is an advantage.